Privacy Policy for Falcon Net

Introduction

Falcon Net is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, including High-speed Fiber Internet, Wireless Broadband Services, Managed WiFi Solutions, VoIP Telephony Services, Corporate Network Connectivity, Data Center Services, Cloud Access Solutions, and Cybersecurity Services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identifiable Information (PII): This includes information you directly provide to us, such as your name, physical address, payment information (credit card details, bank account information), and government-issued identification (if required for service activation or regulatory compliance). We also collect contact phone numbers for operational purposes (e.g., service activation, support communication) but do not include them in public facing policy contact details, nor use them for marketing without explicit consent.
• Service Usage Data: We collect information about how you use our services. This may include IP addresses, device identifiers, browser type, operating system, network configuration, browsing history, connection logs, data consumption, and for VoIP services, call logs (e.g., duration, number called).
• Location Data: For certain wireless broadband services, we may collect general location information derived from your IP address or service installation address to ensure service delivery and optimization.
• Information from Other Sources: We may receive information about you from third parties, such as credit reporting agencies for credit checks, or public databases, where permitted by law.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide, maintain, and improve our High-speed Fiber Internet, Wireless Broadband, Managed WiFi, VoIP Telephony, Corporate Network Connectivity, Data Center, Cloud Access, and Cybersecurity Services.
• To process your service requests, subscriptions, and payments.
• To communicate with you regarding your account, service updates, technical support, and billing.
• To diagnose and resolve service-related issues and ensure network security.
• To customize and personalize your service experience.
• To comply with legal obligations, regulatory requirements, and enforce our terms of service.
• To prevent fraudulent activities and enhance the security of our network and services.
• For internal analytics, research, and service development.

Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with trusted third-party companies and individuals who perform services on our behalf, such as payment processing, network infrastructure maintenance, customer support, and IT services. These third parties are obligated not to disclose or use the information for any other purpose.
• For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We are committed to protecting the security of your information. We implement a variety of security measures, including technical, administrative, and physical safeguards, to maintain the safety of your personal data when you place an order or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your Choices and Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access and obtain a copy of your personal data.
• The right to request correction of inaccurate personal data.
• The right to request erasure of personal data under certain conditions.
• The right to restrict the processing of your personal data.
• The right to data portability.

To exercise any of these rights, please contact us at the address provided below.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the purpose for which it was collected.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: